About this Privacy Policy
This Privacy Policy explains how Pearle collects, uses, stores and discloses personal information.
This Privacy Policy applies to personal information collected through our website, landing pages, surveys, forms, email communications and other interactions with us.
By using our website or submitting information to us, you agree to the collection and use of your information in accordance with this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We may collect personal information from you when you:
* visit our website;
* complete a survey or form;
* register your interest in Pearle;
* subscribe to updates or marketing communications;
* contact us by email, phone, form or another channel;
* interact with our website, campaigns or online content; or
* otherwise provide information to us.
The personal information we collect may include:
* your name;
* email address;
* phone number;
* suburb, state or postcode;
* demographic information;
* preferences, opinions or survey responses;
* information about your interests in Pearle’s products or services;
* technical information about your use of our website; and
* any other information you choose to provide.
NON-PERSONAL INFORMATION
We may collect non-personal information about users when they interact with our website.
This may include browser type, device type, operating system, internet service provider, referring website, pages viewed, time spent on pages, general location information and other technical information.
This information helps us understand how people use our website and how we can improve it.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, analytics tools and similar technologies to improve user experience, understand website usage, measure campaign performance and support marketing activity.
Cookies are small files placed on your device by your web browser. You can choose to refuse cookies or configure your browser to alert you when cookies are being sent.
If you disable cookies, some parts of our website may not function properly.
HOW WE USE PERSONAL INFORMATION
Pearle may collect and use personal information to:
* operate and improve our website;
* administer surveys, forms, campaigns or other website features;
* understand user needs, preferences and interest in Pearle;
* conduct research and analysis;
* respond to enquiries, questions or requests;
* provide updates about Pearle;
* send marketing or promotional communications, where permitted;
* personalise user experience;
* improve our products, services, communications and campaigns;
* maintain appropriate business records;
* protect the security and integrity of our website and systems; and
* comply with legal obligations.
When you subscribe to updates we may use your email address to send you news, updates, product or service information, research invitations or other relevant communications.
You may unsubscribe at any time by using the link included in our emails or by contacting us directly.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure storage, encryption, password protection, system monitoring, staff confidentiality obligations and other technical and organisational safeguards.However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.
DISCLOSURE OF PERSONAL INFORMATION
We do not sell, trade, or rent users’ personal identification information.
We may share aggregated or de-identified information with business partners, advisers, investors, service providers or other third parties. This information will not reasonably identify you.
THIRD-PARTY SERVICES AND WEBSITES
Our website may contain links to third-party websites, tools, platforms or services. We do not control those third-party websites or services and are not responsible for their privacy practices, content or policies. Your use of third-party websites or services is subject to their own terms and privacy policies.
OVERSEAS DISCLOSURE
Some of our service providers may store or process information outside Australia. Where we disclose information to overseas service providers, we will take reasonable steps to ensure that the information is handled consistently with Australian privacy requirements, where required by law.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We may need to verify your identity before responding.
DELETING YOUR INFORMATION
You may contact us to request that we delete personal information we hold about you. We will take reasonable steps to delete or de-identify your personal information unless we need to retain it for legal, regulatory, security, record-keeping or legitimate business reasons.
CONCERNS OR COMPLAINTS
If you have concerns about how we have handled your personal information, please contact us using the details below. We will consider your complaint and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
CHANGES TO THIS PRIVACY POLICY
Pearle may update this Privacy Policy from time to time. When we do, we will revise the ‘last updated’ date below.
We encourage users to check this page periodically to stay informed about how we collect, use and protect personal information. Your continued use of our website after changes to this Privacy Policy are posted will be taken as acceptance of those changes.
Contact Pearle: connect@pearle.com.au
Last updated: 3 July 2026